Frequently asked questions

It varies by shipment. Clearance often takes 1–3 business days once all documents are complete and correct. It can take longer if the CBSA holds or examines a shipment, or if paperwork is missing. We will keep you updated along the way.

Usually a commercial invoice, a packing list, the bill of lading (sea) or air waybill (air), and your Business Number with an active import account. Regulated goods may also need permits or certificates. Customs brokerage is offered together with our associated company Parbir Customs Broker, who can confirm exactly what your shipment needs.

Smaller shipments, from one supplier or several, are received at our warehouse, checked and combined into fuller loads. Fewer, fuller loads usually mean a lower cost per unit than shipping each order on its own. Contact us for rates.

Cross docking is quoted per pallet. The rate covers receiving your pallets and loading them onto the outbound truck as one service. See our rates on the Services page, or contact us for a quote on larger volumes.

1. You tell us what you need: product, specs, quantity and target price.
2. We look for suppliers in China and other countries and share the options.
3. You choose a supplier, and we help with samples and order details.
4. We can then arrange freight forwarding, customs and delivery to our Surrey warehouse.

It helps. Contact us as early as you can, ideally before your container or freight arrives, so we can plan dock time and labour. Call or email us for urgent requests and we will do our best to fit you in.